GENERAL INFORMATION

The ownership of this website, silenciosavelocidad.cc (hereinafter, “Website”) is held by Silenciosa Velocidad, S.L. (hereinafter, “Silenciosa Velocidad”), with fiscal identification number B-66593906 and registered office in Barcelona (Spain), Passatge Mercader nº 4, 2º 2ª and registered in the Mercantile Registry of Barcelona, under volume 44973, Folio 1, page B 472902, inscription 1.

This document regulates the terms and conditions governing this Website and the purchase or acquisition of products offered through it (hereinafter, “Terms and Conditions”).

For these purposes, the activity that Silenciosa Velocidad offers and develops through this Website is the sale of products, goods and clothing related to cycling.

By using and browsing this Website and / or acquiring products through it, the user consents and agrees to be bound by the Terms and Conditions, if you do not agree, you must leave this Website.

Likewise, you are informed that these Terms and Conditions may be modified, so it is your responsibility to review and consult them each time you access the Web Site, since those in force at the time of the visit or purchase of the product will be applicable to you.

THE COMPANY AND THE BRAND

SILENCIOSA VELOCIDAD is a registered trademark of Silenciosa Velocidad, S.L., a company registered in Spain, in the Mercantile Registry of Barcelona, under volume 44973, Folio 1, page B 472902, inscription 1 with fiscal identification number B-66593906 and registered office in Barcelona (Spain), Passatge Mercader nº 4, 2º 2ª.

THE USER

Access, browsing and use of the Website confers the condition of user (hereinafter, the “User”), and therefore all the Terms and Conditions established herein, as well as their subsequent modifications, are accepted from the moment the navigation of the Website begins, without prejudice to the application of the corresponding legal regulations that must be complied with as the case may be.

The User assumes responsibility for the correct and appropriate use of the Website, which will extend to:

make use of this Website solely for legally valid consultations, purchases or acquisitions;
not to make any false or fraudulent purchase. If such a purchase can reasonably be considered to have been made, it may be cancelled and the relevant authorities informed;
provide truthful and lawful contact information, such as email address, postal address and/or other data.

If the User does not provide all the necessary information, his order will not be processed.

The User declares to be at least 18 years of age and to have the legal capacity to enter into contracts through this Website.

The Web Site is mainly addressed to Users residing in Spain. Silent Speed does not ensure, therefore, that the Web Site complies with the laws of other countries, either totally or partially. Silenciosa Velocidad declines all responsibility that may be derived as a consequence of access by Users from other countries, as well as does not ensure shipments outside Spain.

Nevertheless, the User will be able to formalize, to his election, with Silenciosa Velocidad the contract of purchase and sale of the products and/or desired services in any of the languages in which the present Terms and Conditions are available in this Web site.

 

PROCESS OF PURCHASING OR ACQUIRING PRODUCTS THROUGH THE WEBSITE

The collection and storage of personal information sent to Silenciosa Velocidad is governed by data protection regulations applicable to Spain in the terms set out below.

When placing an order via the Internet through the Web Site, it is necessary to register beforehand. To this end, you will be asked to fill out a form and provide personal information and data relating to payment by card and follow the online purchase procedure.

When registering data over the Internet, it is the responsibility of the User to ensure that the information provided is correct and current, just as it is your responsibility to update the personal data of your account, as well as not reveal the password to access your account.

Once the payment has been verified, the User will receive an email confirming that Silenciosa Velocidad has received your order and will also be informed, by email, that your order has been sent to the address provided. Where appropriate, this information may be made available to the User through his personal account.

Orders placed on our website are subject to stock availability and under the conditions offered. Items added to the shopping cart will not be reserved and will be available for sale to other customers who visit the online store at the same time.

Only once the order has been placed through our website will stocks be reserved for purchase.

 

PRICES AND PAYMENT METHODS

The prices of the products are shown in euros (€). Orders can only be placed in the currency of the country from which the shipment is made, and we cannot offer alternative currencies to any customer.

Product prices for the EU and UK include taxes, in particular Value Added Tax (VAT). Product prices for non-EU customers do not include Value Added Tax.

However, unless otherwise stated, the prices of the items offered exclude shipping charges, which will be added to the total purchase price. The price of the shipment will depend on the distance to travel and the place of delivery.

The means of payment accepted by Silenciosa Velocidad are credit and debit cards.

Silenciosa Velocidad uses all the means to guarantee the confidentiality and security of the payment data transmitted by the User during the transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).

The credit cards will be subject to checks and authorizations by the respective issuing bank; if such entity does not authorize the payment, Silenciosa Velocidad will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the User.

Once Silenciosa Velocidad receives the purchase order from the User through the Web Site, a pre-authorization will be made on the card provided to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the moment when the confirmation of the sending is sent to the User in the indicated place.

In any case, by clicking CONFIRM – the User confirms that the payment method used is his.

 

DELIVERY

The order will be delivered to the place provided by the User to make the purchase within 48 to 72 hours depending on the destination if the shipment is national, and between 3 and 6 days if it is international, except exceptional circumstances, unforeseen and extraordinary, in which case Silenciosa Velocidad will contact the User to inform him of this circumstance for the purpose of deciding how to proceed with the order. In any case, orders will always be delivered on working days.

Deadlines may be longer if the order is international. In any case, the User will be informed of the delivery time once the order has been placed.

The User may choose to have the order delivered to the chosen address or to be deposited at an Accés Point.

If the User chooses the first option and it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it to be delivered again.

There is also the option for the User to choose the Accés Point option offered by the courier company. In this case, the User will receive a message indicating the place where he can go to pick up the package and from when.

For the purposes of these Terms and Conditions, it will be understood that delivery has taken place or that the order has been delivered at the time when the User or a third party indicated by the User acquires material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.

The risks arising from the product once it has been delivered, will be borne by the User.

RETURNS AND EXCHANGES

Returns are only accepted at any of the possibilities listed below for items purchased directly from silenciosavelocidad.cc. If an item has been purchased at a point of direct sale to the public, it must be returned directly to the place where it was purchased. In the case of items purchased from one of the Silenciosa Velocidad distributors, the distributor will be contacted directly to arrange the exchange or refund.

Any consultation that the User has regarding returns and exchanges can be directed to devoluciones@silenciosavelocidad.cc

In any case, no exchange, return or refund will be made if the product has been used beyond the opening of the same, those products that are not in the same condition in which they were delivered or have suffered any damage after delivery. Also, the product must be returned in new condition, without using or washing and using or including all its original packaging, instructions, and other documents that may accompany them, as well as a copy of the purchase invoice.

 

Right of withdrawal

In accordance with Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws (hereinafter, “General Law on Consumers and Users”), the User, as a consumer, has the right to withdraw from the contract within a maximum period of 14 calendar days without the need for any justification from the receipt of the order by the User or any third party authorized by him.

To exercise this right of withdrawal, the User must notify its decision before the 14 calendar days indicated to Silenciosa Velocidad through an email addressed to devoluciones@silenciosavelocidad.cc,

indicating clearly and unequivocally that it is your intention to withdraw from the purchase contract.

In case the withdrawal is appropriate, Silenciosa Velocidad will send a reply e-mail confirming this possibility and indicating that the article should be sent to the following address Trafalgar 38-46, 08010 Barcelona (Spain), within a maximum period of 14 calendar days from the moment in which the withdrawal communication was made to Silenciosa Velocidad. Shipping costs will be borne by the User. In addition, will be responsible for the decrease in value of the products resulting from a handling other than that necessary to establish the nature, characteristics and functioning of the goods, which may be deducted from the amounts to be returned as a result of exercising the right of withdrawal.

For its part, Silenciosa Velocidad will reimburse the User the amount of the purchase by the same method of payment used to make the initial purchase, without generating any additional expense to the User (except as indicated in the preceding paragraph, if applicable). However, Silenciosa Velocidad will retain said refund until it has received the product(s) or article(s) of the purchase.

In any case, no refund will be made if the product has been used beyond the opening of it, those products that are not in the same condition in which they were delivered or have suffered any damage after delivery. The product must also be returned in new condition, unused and unwashed and using or including all its original packaging, instructions, labels and other documents that may accompany them, plus a copy of the purchase invoice.

 

Guarantees. Return of non-conforming products or error in shipment.

If the User is a consumer and a user, we offer guarantees on the products we market through this Website, in the terms legally established for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product.

A product will not be in conformity when it does not conform to the stipulated in the contract or purchase order in the terms established in the General Law of Consumers and Users.

To these effects, it is understood that the products are in conformity with the contract as long as they conform to the description made by Silenciosa Velocidad, are suitable for the uses to which the products of the same type are ordinarily destined, possess the qualities presented in the same and present the quality and benefits specified in the description of the product. Items that have suffered damage caused by use will not be considered defective.

In order to avoid any type of confusion, non-conforming articles shall be considered those articles that have been received with some type of tare or that present some type of manufacturing defect or sublimation.

It should be noted that the colors that appear on the Website try to be as faithful as possible to the color of the product but it is possible that depending on the brand and calibration of the monitor, these have different shades when applied to the fabrics. In the same way, the measures that correspond to each size are perfectly established in the Size Chart.

For this reason, a change of size or colour will not be considered as a reason for disagreement.

In any case, if a product is not in conformity with the purchase contract in the legally established terms, the User must immediately inform Silenciosa Velocidad indicating the existing nonconformity through an e-mail sent to the following address:

devoluciones@silenciosavelocidad.cc.

The User will then be informed about how to proceed with the return of the item and this, once returned, will be examined and the User will be informed, within a reasonable time, whether repair, replacement of the same or, where appropriate, reimbursement in accordance with the provisions of the General Law of Consumers and Users.

In any case, the product must be returned using or including all its original packaging, instructions, labels and other documents that may accompany them, plus a copy of the purchase invoice.

Change of size

If the product does not fit the size of the User, the User has a period of 15 calendar days from receipt of the product to notify Silenciosa Velocidad at the following address

devoluciones@silencisoavelocidad.cc  indicating the specific reason for returning it as well as the size for which you want to change it.

The User will then be informed about the availability of size and how to proceed to return the product. The cost of sending the item and collecting the returned item will be borne by the User.

To this end, no change will be made if the product has been used beyond the opening of it, those products that are not in the same condition in which they were delivered or have suffered any damage after delivery. Likewise, the product must be returned in new condition, without using or washing and using or including all its original packaging, instructions, labels and other documents that may accompany them, as well as a copy of the purchase invoice.

Silenciosa Velocidad reserves the right to refuse the refund of returned items that are not in perfect condition.

  1. loss of revenue or sales:
  2. loss of business;iii. loss of profit or loss of contracts;
  3. loss of anticipated savings;
  4. loss of data; and
  5. loss of management time or office hours

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this Website unless expressly stated otherwise in it.

Likewise, Silenciosa Velocidad limits its liability in the following cases:

  • Silenciosa Velocidad applies all the measures concerning to provide a faithful visualization of the product in the Web Site; however, it does not take responsibility for the minimum differences or inaccuracies that can exist due to lack of resolution of the screen, or problems of the navigator that is used or others of this nature.
  • Silenciosa Velocidad will act with the maximum diligence in order to make available to the company in charge of the transport of the product object of the purchase order. However, it is not liable for damages arising from a malfunction of transport, especially, but not limited to, due to strikes, roadblocks and, in general, any other sector, resulting in delays, losses or theft of the product.
  • Technical faults which, due to fortuitous or other causes, prevent the normal operation of the service via the Internet. Lack of availability of the Web Site for maintenance or other reasons, which prevents the service from being available. Silenciosa Velocidad puts all the means at its disposal to carry out the process of purchase, payment and shipping / delivery of the products, however, is exempt from liability for causes that are not attributable to you, fortuitous case or force majeure.
  • Silent Speed will not be responsible for misuse and / or wear of products that have been used by the user. At the same time, Silenciosa Velocidad is not responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product, in perfect condition and following the instructions detailed in these Terms and Conditions.
  • In general, Silenciosa Velocidad will not be responsible for any failure or delay in fulfilling the obligations assumed, when it is due to events beyond its reasonable control, ie due to force majeure.

In this way, the obligations will be suspended during the period in which the cause of force majeure continues and Silent Speed will have an extension in the term to comply with them for a period of time equal to the duration of the cause of force majeure. Silent Speed will put all reasonable means to find a solution that allows us to fulfill its obligations despite the cause of force majeure.

 

WRITTEN COMMUNICATIONS

Applicable law requires that some of the information or communications we send you be in writing. By using this Web Site, the User agrees that most of such communications with Silent Speed are electronic (email or notices published on the Web Site).

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that any contract, notice, information and other communications that Silenciosa Velocidad sends electronically meet the legal requirements to be in writing. This condition will not affect your rights recognized by law.

The user can send notifications and/or communications with Silenciosa Velocidad through the contact data provided in these Terms and Conditions and, where appropriate, through the contact spaces of the Web Site.

INTELLECTUAL PROPERTY RIGHTS

Use of the Silenciosa Velocidad website does not grant any rights with respect to the copyright or intellectual property rights related to the content of the website. All copyrights are protected under national and international law.

The content of our website may only be reproduced or distributed with the express written permission of Silent Speed.

PROTECTION OF PERSONAL DATA

The information or personal data that the User provides to Silenciosa Velocidad in the course of the transaction on the Website, will be treated in accordance with the regulations in force and in the terms established in the Privacy Policy. By accessing, browsing and/or using the Website, the User consents to the processing of said information and data and declares that all the information and data provided are true.

COOKIES

Our Website uses cookies to distinguish you from other users of our Website. This enables us to provide you with a good browsing experience as well as to improve the website. See our Cookie Policy.

CONTACT

Our contact details are listed in the “Contact” section of the website.

 

LEGISLATION AND JURISDICTION

These Terms and Conditions are governed by Spanish law and both the User and Silenciosa Velocidad agree to submit to the non-exclusive jurisdiction of the Spanish courts with respect to any matter related to the Website.

Last updated: May 2018

DATA PROTECTION POLICY

At Silenciosa Velocidad we are committed to protecting and respecting privacy and to treating personal data in compliance with applicable national and European legislation.

This data protection policy (together with our Terms and Conditions) sets out the conditions under which we process all personal data that we collect or that is provided to us. By visiting this Website you accept and consent to the practices described in this policy.

For the purposes of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter “General Data Protection Regulation”), applicable from 25 May 2018.

INFORMATION WE MAY COLLECT

We may collect and process the following user data:

  • Information you give us. You may provide us with information about yourself by completing forms on our Website or on our profiles or social networking pages, or by contacting us by telephone, email or any other communication system.
  • Information We Collect. During each visit to our Website, we may automatically collect the following information:
    • technical information, for example, about the browser or the device with which the site is accessed, etc..;
    • information about the visit, e.g. through which website you have reached our site, the duration of the visit, etc.
  • Information we receive from other sources. We work closely with third parties (including, for example, business partners and subcontractors in technical, payment and delivery services) and may receive information about you from them.

 

USES OF INFORMATION COLLECTED

We use the information for the following purposes:

  • Information you give us. We will use this information
  • to carry out our obligations under any contract between the parties and to provide you with the information, products, goods and services you request from us. For these purposes, we may transfer some of this data – but only to the extent necessary to perform our duties – to the courier company or financial institution with which this Website works;
  • to provide you with information about other goods and services offered that are similar to those you have already purchased or in which you have shown an interest;
  • to provide or allow certain third parties to provide information about goods or services that, in our opinion, may be of interest to you. If you are already a customer, we will contact you exclusively electronically (email or SMS) with information about goods and services similar to those previously purchased. In the event that you are a new customer, if we allow certain third parties to use your data, we or these third parties will contact you electronically only if you have given your consent. If you do not want us to use your personal data in this way or share your data with third parties for commercial purposes, please tick the appropriate box on the data collection form (the [purchase form or registration form]);
  • Information We Collect. We will use this information:
  • to administer, operate and improve our Website and ensure that it is presented in the most effective manner;
  • as part of our efforts to keep our Website safe and secure;
  • to suggest and recommend to you and other users of our Website goods and services that may be of interest.
  • Information We Receive from Other Sources. We may combine this information with the information you provide to us and the information we collect to use for the purposes described above.

 

DISCLOSURE OF INFORMATION

We may share your personal information with any member of our group, and you should only provide us with your information if you agree to it.

We may disclose your personal information to third parties:

  • In the event that we sell or buy (or plan to sell or buy) any company or asset, in which case we may disclose your personal data to the prospective buyer or seller of that company or asset.
  • If a third party acquires Silenciosa Velocidad, S.L. or substantially all of its assets, in which case the personal data of its customers will belong to the transferred assets.
  • If we are obliged to disclose or disseminate personal data in order to comply with any legal requirement or to apply or enforce our Terms and Conditions. This includes exchanging information with other companies and organizations for fraud protection purposes.

WHERE WE STORE YOUR PERSONAL DATA

The data we collect may be transferred to, and stored in, a destination outside the European Economic Area (“EEA”). They may also be processed by non-EEA personnel working for us or one of our suppliers. Such personnel may be engaged, among other things, in the execution of orders, the processing of payment information and the provision of support services. By providing your personal data, you signify your agreement to such storage, transmission or processing. We will try, as far as possible, to ensure the secure processing of data, in accordance with this data protection policy.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we will use all reasonable efforts to protect your personal data, we cannot guarantee the security of any information transmitted to our website; any transmission is at your own risk. Once we receive your information, we will use rigorous security features and processes to try to prevent unauthorized access.

YOUR RIGHTS

You can access your personal data in order to modify, delete, rectify or exercise your rights of opposition, limitation of treatment, portability and right to forget through your personal account. In addition, you can always go to the address hola@silenciosavelocidad.cc for exercise.

In any case, you have the right to request that we not process your personal data for commercial purposes. You can also exercise this right by contacting us at

hola@silenciosavelocidad.cc.

From time to time, our website may include links to or from third party websites. If you are directed by a link to any of these websites, please note that they have their own data protection policies, for which we are not responsible.

Deleting your data

Rectify your data

Complaint Form

Modification of data

 

ACCESS TO INFORMATION

The current regulation gives you the right to access your personal information. To do so, you must send an email to hola@silenciosavelocidad.cc

CHANGES TO OUR DATA PROTECTION POLICY

Any changes made to our data protection policy in the future will be posted on this page and notified by email if appropriate. Please visit this page regularly for updates or changes to our data protection policy.

CONTACT

We welcome all questions, comments and requests related to this data protection policy. You should contact hola@silenciosavelocidad.cc.

 

COOKIES

Our Website uses cookies to distinguish you from other users of our Website. This enables us to provide you with a good browsing experience as well as to improve the website. See our Cookie Policy.

WHAT ARE COOKIES AND HOW ARE THEY USED?

Cookies are small text files that are stored on your computer when you visit certain web pages in order to offer you an experience adapted to you each time you visit that site; it is a file that is downloaded to your computer/smartphone/tablet when you access certain web pages in order to store and retrieve information about the navigation carried out from that computer.

At Silenciosa Velocidad we use cookies to make the page easier to use, and to help us learn how to improve the website to make online shopping and browsing easier for you.

We do not store any personal information in our cookies, and cookies cannot be used to harm your computer.

 

THE COOKIES USED FOR SILENT SPEED

Below you can see a list of cookies used by silenciosavelocidad.cc, along with a brief description of their use.

Cookie Use
Session Cookie These cookies are used to store your shopping activity throughout your session on the site, allowing us to keep your shopping cart updated throughout the page.
Local selection These cookies are used to store information about your preferred location, to ensure that we display the correct prices and shipping options for all products on the site.
Remember Keep your Silenciosa Velocidad account active on your computer when you select the “Remember Me” option when logging into your account.
Persistent basket We use this cookie to store an encrypted key that we can use to keep your basket updated for 30 days.
Send to a friend Check if you are entitled to a discount for “send to a friend” or if the person who sent it to you is entitled to the voucher.

 

THIRD-PARTY COOKIES

Silenciosavelocidad.cc also works with a selection of third parties to help us improve our web experience.

Third Google, Inc. “(‘Google’), a Delaware corporation whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA.
Information captured by Google and information provided to Silenciosa Velocidad Google Analytics captures the interactions of users on the website (time of visit, whether the user has visited the site before, which site has recommended the user visit the website in question, IP address, etc.).

Google Analytics does not provide Silent Speed with information about the user’s actual IP address: it only provides the user with statistical information consisting of visits (unique visitors, number of pages viewed, page/view, average duration of visit, % bounce, % new visits, new and recurring visitors, frequency and recent visits, interactions, pages visited), demographic data (language, country/territory, city), system (browser, operating system, Internet access provider, device category), source/medium.

Purpose Google Analytics is a web analytics tool that lets site owners know how involved users are with their website. Google Analytics customers can view a number of reports that describe how users who visit their websites interact with the aim of improving their websites. Google Analytics collects information anonymously, that is, it reports site trends without identifying its users.

Google Analytics is governed by Google’s general terms and conditions accessible at http://www.google.com/analytics/tos.html and Google’s privacy policies accessible at http://www.google.com/intl/es/policies/privacy/ and http://www.google.com/intl/es/analytics/privacyoverview.html

Deactivation The user can deactivate Google Analytics cookies at any time:

The Google Analytics opt-out system can be accessed at https://tools.google.com/dlpage/gaoptout?hl=es

Browser settings, for instances:

Deactivating Google Analytics cookies will not prevent the use of this website.

Silent Speed cannot control and is not responsible for the content and accuracy of Google’s terms and conditions and privacy policies referenced in this cookie policy.